modo™ - do more with modo

modo Privacy Policy

Last updated: 28 September 2016

We’re really glad you use modo, and want to assure you we respect the privacy of your personal information. By creating an account with modo, some information needs be collected and recorded to maintain your account and enable its activity. Described below is how we collect, use and handle this when you use our websites, software and services ("Services").

We collect and use the following information to provide, improve and protect our Services:

What & Why

  • Account: If you provided it to us, we collect and associate with your account information like your name, email address, phone number, payment info and physical address. Unlike others, we don’t insist on that info, but can use it to improve your modo experience if you choose to provide it.
  • Access: For some Connector types we securely store the access details you have provided such as usernames or passwords. These are needed by modo servers to access the content you have permitted us to add to your modo account. Such information is only used for this purpose and no other. modo staff do not access this information; it is used by our automated software only.
  • Services: When you use our Services, we process and transmit your files (including stuff like your photos, structured data, documents and emails) and information related to them (for example location tags in photos). When we do this modo staff don’t see your documents. Our systems store information that they have created on those files such as picture thumbnails and searchable text versions. This is used to provide the amazing visual and searchable database of your stuff in modo.
  • Usage: Depending on their settings, your devices may transmit information to the Services. Additionally, we collect information from and about the devices and/or networks you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. This can help us provide you with features in the Services and also with security.
  • Cookies: Cookies can help us with things like remembering your language choice on our website; or understanding how you are interacting with our Services. So that we can provide, improve, protect and promote our Services, we make use of Cookies. You can set your browser to not accept cookies, but this may limit your ability to use the Services. BY USING OUR SERVICES YOU ACCEPT OUR USE OF COOKIES.

With whom

Purely in order to provide you with the Service, we may need to share carefully controlled information as discussed below. We won't sell it to advertisers or other third parties.

  • Others working for modo: modo uses selected trusted third parties to help us provide, improve, protect and promote our Services. These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy and our security procedures.
  • modo partners: If modo was promoted to you through your association or membership of another organisation we may share anonymous statistical information with that partner. In addition, the partner organisation may be able to view certain information such as the name, email address and IP address that were associated with your account. This may be needed, for example, for verification and security purposes.
  • Law & Order: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) prevent fraud or abuse of modo or our users; or (c) protect modo's property rights.


  • Security: We dedicate resource to keeping your information secure and testing for vulnerabilities. We take steps to prevent the disclosure or destruction of data, including periodic reviews of the storage, processing and collection of data. We also employ security measures to protect our information systems. And we continue to work on features to keep your information safe in addition to things like encryption, controls, and alerts when new devices are linked to your account.
  • Retention: For as long as we need it to provide you the Services, the information we store will be retained by us. If you delete your account, we'll also delete this information. However: because of the way information technology works, there may be a delay in removing this information completely from our servers and backup storage; and we may retain this information if necessary to comply with our legal obligations, resolve disputes or enforce our agreements.


  • Globally: In order to provide you with the Services, we may store, process and transmit information in the United States, Europe and locations around the world - including locations outside your country. However, users from the United States and Europe will have their information stored within those respective boundaries. Information may also be stored locally on the devices you use to access the Services.

modo is governed by the 7 principles for the protection of personal data.
modo is registered for Data Protection.


Your information may be transferred as part of any company reorganisation, merger, acquisition or sale of our assets.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. Please ensure you check regularly.


Have questions or concerns about modo, our Services and privacy? Then please feel free to contact us.


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